ERG Limited - SOLUTIONS FRONT OFFICE :: Transit Systems automated fare collection products, ticket technology, magnetic stripe, dual interface smart cards, transit operator integrated systems, backend processing, depot computer software, on-vehicle and on-station equipment Australia Sydney, Melbourne, Beijing, Germany, Sweden, London, Manchester, Italy, Seattle

SOLUTIONS - OPERATING COMPANY

ERG OPERATING COMPANIES - SERVICE SOLUTIONS

The ERG Group is a world leader in the provision and operation of smart card based AFC Systems for the transit industry, and the provider of the most advanced transaction processing system currently in operation. ERG Operating Companies (OpCo) has emerged as a separate business division with a mission to provide its client base with customer focused, secure and reliable service solutions.

Flexibility and cost effectiveness are paramount, along with a full range of service solutions, which are scaleable to customer needs. From front-end support with ticketing and retail sales, through to strategic management reporting tools, the ERG OpCo service solutions provide collaboration across the whole transport system. ERG OpCo is committed to meeting and exceeding customer expectations through providing service excellence.

With more than 20 years of experience, coupled with an intimate knowledge of the transit industry and a range of related high-end technology, ERG OpCo is well placed to offer excellence in product and service. With mature systems, processes and procedures, ERG OpCo proactively delivers quality, efficient world-class service solutions for its customers and their passengers. ERG OpCo maintain and operate complex integrated multi-modal systems throughout the Asia Pacific region, Europe, and North America, and are well established as the provider of choice for transit operators.

SERVICES TO MEET TRANSIT OPERATOR NEEDS

Field Service and Maintenance Management includes the provision of technical support of AFC Devices including first-line, second-line and third-line preventative and remedial maintenance, both on-site and through dedicated repair centres. Logistics and asset management services comprise spare parts, consumables, and warehousing management, while technical support services encompass operator merchant support.
Financial Management & Transaction Processing Management is the provision of services to manage the day-to-day operations of the clearing and settlement functions for the apportionment of funds to single or multiple transit participants. This function also includes the reconciliation of daily transfers between financial institutions, participating operators and other vendors.
Transit Fare Media Management operates as the central management for procurement, inventory management, configuration, support and validation of all magnetic and smart card media within the system. Card Handling Services, including the fulfillment, initialisation and distribution of bulk and individual cards, is also managed here.
Systems Operation Management is the regulation of services to maintain and support all systems, applications and networking infrastructure for the AFC system. This ensures operating service levels, security and the confi dentiality of data within the IT infrastructure are maintained, along with a unique disaster recovery management tool.
Customer Service Management provides a contact centre facility for all system users, passengers, transit operators and third-party support services from Cardholders through to transit operators and third-party merchants.
Reload Network Management oversees the management of all retail sales outlets used to load value to cards and/or sell fare media. This network includes planning, recruitment, equipment supply, and retailer training.
Scheme Management encompasses the management of the system programs, rules, applications, fares, products, routes, services and dependencies. It provides useful results of the AFC services for transportation operators and for other targeted applications including management reporting and marketing management.
Software Support and Maintenance is the provision of service for the support and maintenance of ERG AFC system software and associated licensed software as well as the management of technology upgrades, knowledge management and future development.

BENEFITS OF OUTSOURCING

As transit operators across the globe review their operational requirements, it is becoming more and more evident that outsourcing services from maintenance through to full operations is the most cost effective approach. Outsourcing enables transit operators to focus on their core business, while having the confi dence that system performance, availability and reliability is being maximized by ERG OpCo staff, who are experts in their relevant field.

Some of the key benefits of outsourcing include:

Reduction / elimination of expenses
Ongoing access to AFC and technology expertise
Contractually agreed performance
Reduced risk of operating sophisticated transit AFC system
System expansion beyond transit and non-transit commercial transactions
Availability of system reports for planning and transport infrastructure
Continuous improvement and availability to new technology

ERG KEY DIFFERENTIATORS

ERG has provided a range of services in the global AFC market for over 20 years. We therefore have significant experience that can be utilised to provide transit operators who are contemplating moving towards an outsourced environment with a first-rate solution.

Some of the key differentiators of our services are:

Ability to manage multiple customers from a single facility
Unique capability for managing different fare policies among multiple agencies
Management of large and small scale systems
Capacity to implement new services rapidly
Global experience that can be implemented anywhere
Provide high value outsourcing services for all or part of the operations

SERVICE SOLUTIONS - SERVICE AND MAINTENANCE OPERATIONS

ERG’s OpCo offers a range of Service and Maintenance solution options to support all fi eld based AFC equipment and devices, as well as all centrally located and operator specifi c AFC systems. In addition, ERG’s Service and Maintenance solutions are fully scaleable to meet individual operator needs.

These solutions encompass the provision of specialist facilities and resources to provide fi rst, second and third line preventative and remedial maintenance, spare parts and inventory management and logistics services.

ERG OpCo Service and Maintenance solutions also support operator requirements for technical software support, management of fare media stock, workshop facilities, revenue servicing, field device and equipment monitoring, and installation and deployment management services for new equipment deployments. Increased service flexibility can be assured by operating both local and centrally located regional facilities to meet the individual needs of the transit operators.

With a long history of providing high-quality, timely and cost-effective Service and Maintenance solutions, ERG OpCo recognises the critical importance of providing effective solutions to ensure the smooth operation of the transit operators system, hence ensuring passenger and user satisfaction.